FAQs

Why see a psychologist?

Your emotional well-being is crucial to quality of life. Good mental health allows people to function at their best, in school, home and in relationships, and is especially important for children and new parents.

A psychologist is trained to help people who are distressed, who want to feel more in control of their feelings and gain confidence, by providing effective treatments.

How many sessions will my child need?

Generally, expect to book 6 sessions as this gives us a good chunk of time to work towards your goals. The first three sessions involve meeting parents, then the child, and then reviewing goals and planning treatment. Then, I spend 3 sessions with the child and/or parents, including a review session. If more sessions are needed after the first 6, we discuss this and continue with treatment after the GP review (after session 6).

Is what we talk about confidential?

Yes. Confidentiality is very important and what you tell me stays private. The only exceptions to this are if you or your family is at risk of harm or if my notes are subpoenaed to court. If I need to speak to anyone else to enhance treatment (e.g. school, partner), I will seek your permission first.

Do you see women during pregnancy?

Yes. Anxiety and depression are common during pregnancy and I like to support women to feel better.

What does the word “perinatal” mean?

It’s the technical term for the time period from when you conceive to 12 months after birth.

What is the advantage of seeing a new mother at home?

It can be hard getting out of the door with a baby on account of sleep and feeding schedules, packing all the stuff you need, folding and unfolding prams, all the while in a sleep deprived haze. Therefore, I can come to you to take the hassle out of the trip to my office.

What is the advantage of seeing a child at child care/ kindergarten or school?

Kids often behave differently in different environments. Seeing your child I their natural environment can give me some rich information to support the treatment plan. For example, I have seen children with anxiety act really confidently in my office, however at kindergarten they will just hide in a corner and don’t interact with other kids.

Who has access to my files?

Your files are confidential and contain case notes and assessment reports. Only your psychologist has access to your files (unless they are subpoenaed by court, in which case lawyers and the judge will have access to your files).

Can you help me to work out whether my child is ready for school?

All kids develop at different speeds. When deciding if your child is ready for school it is useful to consider their social, emotional and cognitive skills. A psychologist can help with this by comparing your child to others, obtaining feedback from parents and kindergarten teachers, and observing them at kindergarten and in the psychologist’s office.

Am I able to stay with my child while they are with you?

Of course. However it can often also be useful for children to have some private one-on-one time with their psychologist where they can learn to talk with another adult about their concerns, learn skills independently and learn to separate from their parents. All these skills with help them as they move through their developmental stages.

What should I say to my child about coming to see a psychologist?

What you tell your child will vary depending on their age.

For very little kids (under 3), you could say we are going to see a psychologist/ teacher/ lady where you can play and learn some new things and have some fun!

For kids aged 4-5, you could explain that they are going to see a psychologist/ teacher/ lady who will help them with their problems (you could be specific like, going to sleep by yourself, feeling less scared at night, helping you so you don’t feel so angry all the time, etc). She has got lots of cool toys and plays fun games and reads stories.

For kids aged 6-8, you could explain that they are going to see a psychologist/ teacher/ lady who will help them with their problems (you could be specific like, feel better when you are at school, feel less scared).

For kids aged, 9 and over, you could explain that they are going to see a psychologist who will help them with their problems so that they don’t need to feel bad.

My child is feeling nervous about seeing a psychologist. What should I do?

If your child is feeling nervous, you could tell them that that is pretty normal because it can be scary meeting someone new for the first time. You could say that you will stay with them until they are feeling comfortable. You could also reassure them by saying that psychologists usually have cool toys, games and books and that they will get a chance to play/ have some fun.

Will you speak to my child’s teacher?

It is usually up to the parent whether they would like to involve the teacher in the assessment. It’s usually a good idea and meeting them during a class observation can be a great way to get more information to support your child’s treatment. After all, teachers spend a lot of time with your child and kids often behave slightly differently at home compared to school.

Should both the child’s father and mother come along to appointments?

If possible, it is really helpful if both parents can come along for the first (assessment) and third (treatment planning) appointments. Once treatment has commenced, many parents either come together, on alternate weeks, or one parent takes the child and the other parent comes to the review sessions.

Can I bring siblings in to appointments as I don’t have a baby sitter?

I will try to accommodate your family where I can. Please let me know so we can work out a plan by emailing amy@wholeheartpsychology.com.au.

Will you do family court reports?

No. Our psychologists are not experienced family court writers.

I think my child may have autism spectrum disorder. How can I check if he meets the criteria for diagnosis?

At Whole Heart Psychology, our psychologists can assist in the diagnosis process.

The best way to obtain a comprehensive assessment is to follow these steps:

  • Ask your GP for 2 referrals: a referral to a psychologist (mental health care plan) and a referral to a paediatrician who specialises in autism spectrum disorders (ASD). Wait times and assessment processes can be lengthy, so try to book the appointments as soon as you can.
  • You can start the assessment process by seeing a psychologist first (while waiting for a pediatrician appointment) under a mental health care.
  • During the assessment session at Whole Heart Psychology, we will meet with you and your child and ask a series of structured questions, play some games and ask you and your child’s teacher to complete a structured questionnaire. We will also organise to observe your child at childcare or school or at home.
  • At your appointment with the paediatrician, they will assess you and your child. If they suspect that your child is showing signs of ASD, they may refer your child to be further assessed by other allied health professionals (usually a psychologist and speech pathologist or an occupational therapist). Up to four assessment sessions attract a Medicare rebate making ASD assessment more affordable for parents.
  • Our psychologist will write a comprehensive report for you and your paediatrician, who will use the information to make a final diagnosis. These reports will also help with treatment planning.
  • In your appointment with your paediatrician, they will tell you whether your child has a diagnosis of ASD.
  • Your pediatrician will be able to complete forms to allow you to access funding to support your child’s treatment.
My son has been diagnosed with Autism Spectrum Disorder, what do I do now?

The best place to start is to call your local state government autism organisation (e.g. Autism Queensland). They will ask you to send your letter of diagnosis from your paediatrician to them. Once they receive this, they will provide you with a letter that enables you to access funding for ASD treatment. Furthermore, they will give you lots of ideas about how to get started.

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